An inspiring career awaits you! 
 
The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired!

Grand Performers in qualifying roles may enjoy a range of benefits, including:

• Marriott Employee Discounts Worldwide
• Medical, Dental, Vision Insurance
• Company-Sponsored Life Insurance
• Short & Long-Term Disability Insurance
• Tuition Reimbursement Program
• 401(K) with Discretionary Company Matching Contributions
• Employee Assistance Program

JOB SUMMARY

Director of Event Services will oversee all functions of the Event Services Department. This role will direct the day-to-day activities of the event services team and ensure the staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.

This position oversees all event activities and coordinates with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients and conducts banquet and catering facility tours with clients.
This role oversees the Event Service Managers that assist clients with menu planning, food and beverage coordination, table arrangements, decoration options, etc. and arranges all details of events in coordination with the Banquet Team to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, décor, entertainment, group room blocks, VIP services and approved method of payment.

CORE RESPONSIBILITIES

• Direct, organize and execute all departmental activities and Grand Performer’s performance.
• Assist with recruiting and onboarding new Grand Performers.
• Oversees the detailing of all group and catering events as contracted by Sales and Catering.
• Oversees the protocol for creation of Event Order’s, upselling food, beverage, room rental, recreation, special amenities and technology
• Oversees communication for all Event Orders to other departments to include written, meetings and stand-ups.
• Function as the on-site contact to client and address challenges or concerns immediately
• Complete weekly reports and other departmental reports as designated for leadership and finance.
• Attends and facilitates all weekly resume and EO meetings, training programs and other meeting as designated.
• Provides feedback to Director of Sales & Catering relating to guest comments and observations.
• Follow up with client contact at the end of each meeting to ensure satisfaction and obtain feedback.
• Assists with and completes special projects and assignments as designated by the Director of Sales & Catering.
• Assist in budgets and forecasts as assigned by the Director of Sales and Catering.
• Conduct tours of property to meeting planners and other potential customers while informing of all hotel services available; entertain customers on property during site inspections, pre-planning trips, and program operation when appropriate. Complete required site forms to alert the hotel of site tours in advance.
• Develop and maintain relationships with competitive set and actively participate in community organizations and professional associations to maintain visibility and market share.
• Excellent knowledge of the hotel's surroundings including the history, culture and points of interest.
• Ensure that all guest checks, payments, master folios and advanced deposits are submitted to accounting; ensures that any other information, which is necessary and/or helpful for successful catering or group business is submitted to appropriate departments
• Ensure Rewarding Events points are posted following conclusion of event
• Collaborate with culinary operations to assist in development, design, and implementation of custom menus.
• Maintain proper documentation of events, changes and special requests with updated Event Orders, group resumes and rooming lists. Provide accurate and concise information to all departments.
• Work with vendors to ensure client satisfaction for all groups
• Generate thank you notes and service evaluations for all groups, as needed.
• Greet all clients as they arrive on day of arrival
• Skillfully utilizes the required systems/equipment and platforms to effectively detail and track the progress of groups from turnover through execution.

KNOWLEDGE, SKILLS, AND ABILITIES 

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

MINIMUM QUALIFICATIONS

• College degree - preferred
• Luxury Hospitality or related industry experience - required
• Previous Conference Services experience – required
• Marriott systems experience - required
• Valid Driver’s License – required
• Knowledgeable of Top-Accounts for the Hotel - preferred

SUPERVISORY RESPONSIBILITIES

• Event Service Managers

WORK ENVIRONMENT & PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the incumbent is regularly required to lift, reach with hands and arms, stand for extended periods of time and use fingers (keyboard etc.) to handle or feel.
• The incumbent is required to have a valid driver’s license and have the ability to drive.

The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.