An inspiring career awaits you! 
 
The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired!

Grand Performers may enjoy a range of benefits, including:

• Marriott Employee Discounts Worldwide
• Competitive Wage & Discretionary Bonus Program
• Medical, Dental, Vision Insurance
• Company-Sponsored Life Insurance
• Short & Long-Term Disability Insurance
• Tuition Reimbursement Program
• 401(K) with Discretionary Company Matching Contributions
• Employee Assistance Program

JOB SUMMARY

The overall objective and purpose of VIP Coordinator position is to provide assistance to guests in order to enhance their overall experience.  The incumbent is responsible for providing information on area attractions, dining, activities and events, and coordinating reservations.  They are to provide the highest level of service in support of the mission, core values, standards, and goals established by the company. 

CORE RESPONSIBILITIES

• Assist members and guests with the pre-arrival process, arrival/check-in, member activities/experiences, problem resolution and member departure/check-out.
• Conduct pre-calls to arriving members, make pre-arrival arrangements, grocery orders, amenity orders, and handle any other member arrival requests.
• Review and log preferences/traces in computer system.
• Contact members for pre-departure calls.
• Handle Front Office duties, including check-in/check-out, prepare arrival packets and departure folios, perform audit checklists, prepare and distribute welcome packages, process billing and perform administrative duties.
• Respond to requests for visitor information, special arrangements, activities or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
• Respond to special requests from members/guests with unique needs and follow up to promote satisfaction.
• Gather, summarize, and provide information about the property and the surrounding area amenities, including special events and activities.
• Answer, record, and process all calls, messages, requests, questions, or concerns.
• Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with reservation services.
• Assist with Bell/valet services for owners when requesting their vehicles.
• Perform Lobby Ambassador tasks.
• Review shift logs/daily memo books and document pertinent information in the computer systems and logbooks.
• Report any incidents, accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications.

 KNOWLEDGE, SKILLS, AND ABILITIES 

• Ability to perform all concierge-related tasks and proficiently use job-related software, property management systems and office equipment
• Ability to remain calm in various situations, use sound judgment and effectively solve problems
• Ability to read and interpret documents such as safety rules and procedural manuals
• Ability to calculate figures and amounts such as discounts, commissions, upgrades, and percentages
• Strong written, verbal, and interpersonal skills
• Comprehensive knowledge of the local area

 MINIMUM QUALIFICATIONS

• Bachelor’s degree in Business or related training equivalent - required
• 1+ year of relevant work experience in similar scope and title – required
• Experience within luxury brand/markets - required
• Student or graduate of hotel management  – preferred

 WORK ENVIRONMENT 

• Must be comfortable working in a shared space, with constant noise, without the use of a private office.
• Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
• Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.

 PHYSICAL DEMANDS

• While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, and sit up to 8 hours on a daily basis.
• Push, pull, and lift up to 10 lbs.  
• While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus,  airplane, or other means of transportation which require sitting, waiting and standing for long and short periods of time.

The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.