An inspiring career awaits you! 
 
The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired!

Grand Performers may enjoy a range of benefits, including:

• Marriott Employee Discounts Worldwide
• Competitive Wage & Discretionary Bonus Program
• Medical, Dental, Vision Insurance
• Company-Sponsored Life Insurance
• Short & Long-Term Disability Insurance
• Tuition Reimbursement Program
• 401(K) with Discretionary Company Matching Contributions
• Employee Assistance Program

JOB SUMMARY

The overall objective and purpose of the Manager- Continuous Improvement is to support departments in sustaining, tracking, and managing ongoing initiatives identified by the Managing Director, Executive Committee, and the Kessler Corporate Office. The aim is to drive efficiency and overall profitability of the company.

CORE RESPONSIBILITIES

Primary areas of responsibility include, but are not limited to the following:

• Supports the implementation and execution of business process improvements resulting in measurable financial gains.
• Conducts service studies and observations to locate efficiency or profitability enhancement opportunities.
• Review and collaborate with departments to understand new or enhanced processes/procedures and establish productivity targets to be utilized for FTE budgeting and forecasting.
• Maintain project schedule and provide regular reports to the Managing Director on the status of projects.
• Research and evaluate tools and resources to enhance efficiency as well as understand gaps between scheduling, operations, and guest experience.
• Identify underperforming departments using data analyses, service studies, and department collaboration.
• Responsible for preliminary review of new positions, addition to staff, departmental structure, and financial impact prior to comp committee submission.
• Compile and facilitate recurring labor and service meetings in addition to senior leadership reporting/review.
• Serve as the liaison between the hotel and the outside vendor to ensure proper communication, implementation, and execution of the project.
• Provide training and coaching to department leadership on continuous improvement, encompassing problem-solving techniques and enabling departments to achieve improved business outcomes through enhanced financial understanding.
• Analyze reports and collaborate with operations to eliminate negative trends.

Key Partnerships: 

To perform this role successfully, an individual must cultivate successful relationships with the following individuals to achieve alignment and support.

1. Managing Director
2. Executive Team
3. Property OPS Leadership team
4. Vendors/Partners
5. Corporate leaders in finance and operations

MINIMUM QUALIFICATIONS

• Bachelor’s degree in finance, or business administration- Required
• Three (3) to Five (5) years’ experience in finance, operations and/or business management. - Required
• Previous hotel experience- Preferred
• Trade related certifications – Preferred

WORK ENVIRONMENT 

The work environment/conditions described herein are representative of those that an incumbent may experience.

• Must be comfortable working in a shared space, with constant noise, without the use of a private office.
• Must be able to cope with frequently changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
• Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.

PHYSICAL DEMANDS

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. 

• While performing the duties of this job, the incumbent is regularly required to move 10lbs on a daily basis.
• Push, pull, and lift up to 50lbs on a weekly basis.
• While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation which require sitting, waiting, and standing for long and short periods of time.
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The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.